Refund & Return Policy

We want you to be glad you shopped with Victory Life Ministries. This policy explains when and how you can return an item or request a refund. It applies to purchases made through our online store and to gifts made through our giving pages.

Most of our physical products — apparel, drinkware, and similar items — are made to order by our print-on-demand partner. Because each item is produced individually after you order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or a change of mind.

We will replace or refund any item that arrives damaged, defective, or materially different from what you ordered. To qualify, contact us within 30 days of delivery with your order number and clear photos of the issue. If your claim is approved, we will send a replacement or issue a refund — you will not need to ship the defective item back unless we specifically ask you to.

Please review size charts and product descriptions before ordering apparel. Because print-on-demand items are made to order, we are unable to offer free exchanges for size, so choosing carefully helps avoid disappointment.

Digital products — such as downloadable teachings, audio, and resources — are delivered through your account as soon as your order is complete. Because they are delivered instantly and cannot be returned, all sales of digital products are final. If a file is missing, corrupted, or will not download, contact us and we will make it right.

Physical orders are produced and shipped by our fulfillment partner. Production typically takes a few business days, after which your order ships and transit time depends on the shipping method and destination. Shipping costs, when they apply, are shown at checkout before you pay.

We are not responsible for delays caused by the carrier, incorrect shipping addresses provided at checkout, or customs processing on international orders. If a package is lost or significantly delayed in transit, contact us and we will help resolve it with the carrier or fulfillment partner.

Because production begins soon after you order, we can only cancel or change a physical order if it has not yet entered production. Contact us as soon as possible if you need to make a change, and we will do what we can.

Gifts to the ministry are generally non-refundable. If you made a gift in error — for example, a duplicate charge, an incorrect amount, or an unintended recurring gift — contact us within 15 days and we will review the request and, where appropriate, issue a correction or refund.

You can cancel a recurring gift at any time from your account. Cancelling stops future gifts but does not refund gifts already processed.

Approved refunds are returned to the original payment method through Stripe. Once we process a refund, it typically takes several business days to appear on your statement, depending on your bank or card issuer.